The reliability and availability of hydrogen refuelling stations (HRS) has been low for nearly two decades - at least in Europe and North America. Bus and car users have suffered while fuel is delivered slowly, sporadically, or not at all. Explanations include the immaturity of the technology, the lack of a robust supply chain, a lack of trained personnel, and infrequent use leading to equipment seizure. Still, reported problems in Asia are much lower. In this panel we will explore the different aspects of the problem and see if there are approaches that might finally lead to improvements.